Community Christmas Trees Terms and Conditions

By placing an order on this website, you are agreeing to these terms and conditions.

Delivery

We will deliver your Christmas tree and any other goods you have ordered on the delivery date you have selected depending on where you live in London, providing you have chosen the correct delivery area for your delivery address. In exceptional circumstances (such as bad weather) we reserve the right to arrange a new delivery time and will notify you of this by email or phone.
If no-one is available at the property to take delivery when delivery is made and no alternative delivery instructions have been provided, a new delivery time will be arranged, and a further delivery fee may be payable. No delivery will be made unless payment has been received prior to or on delivery.

Cancellations

You have the right to cancel your order up 48 hours before the start of your delivery time. For cancellations after this time, a cancellation fee of 100% will be payable.

Our Guarantee

If you are unsatisfied with your tree, you must notify us within 24 hours of it being delivered to obtain a replacement free of charge. This will be delivered at the next available opportunity.
No refunds will be offered after this time for any reason.

Caring for your Christmas tree

Our Christmas trees are freshly cut, real trees and as with all real Christmas trees are susceptible to drying out. You are encouraged to read and follow our guidance for looking after your Christmas tree.

Copyright

This site is owned by the Local Christmas Tree Company and operated by Community Links. All materials on this site, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the Local Christmas Tree Company, Copyright 2012, all rights reserved.

Your use of this site and placement of any order indicates your acceptance of these terms and conditions. We retains the right to change these terms and conditions at any time.